Refund & Returns
At Loco Cases, we strive to ensure your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a comprehensive Return and Refund Policy to assist you. Please read this policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns:
– We accept returns for unused and undamaged products within 30 days from the date of delivery. To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it.
2. Return Process:
– To initiate a return, please contact our customer support team at support@lococases.com within 30 days of receiving your order. Our team will guide you through the return process and provide you with a return authorization number (RMA).
– Please include the RMA number on the outside of the package and ensure that the item is securely packaged to prevent any damage during transit.
– You are responsible for the return shipping costs unless the return is due to a defective or incorrect item received.
3. Refund Process:
– Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
– Please note that shipping fees, if applicable, are non-refundable.
4. Exchanges:
– If you received a defective or incorrect item, we will gladly exchange it for a new one. Please contact our customer support team within 30 days of receiving your order to initiate an exchange. We will provide further instructions on how to return the item and arrange for a replacement to be shipped to you.
5. Non-Returnable Items:
– Certain items are non-returnable for hygiene reasons, including but not limited to phone screen protectors and opened earphones. Please ensure you carefully review the product description before making your purchase.
6. Damaged or Defective Items:
– In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will guide you through the return process and arrange for a replacement or refund, as applicable.
7. Customer Support:
– If you have any questions or need assistance with a return or refund, please contact our customer support team at support@lococases.com. We are here to help and will respond to your inquiries as soon as possible.
Please note that this Return and Refund Policy applies only to purchases made directly through Loco Cases. If you purchased our products from a third-party retailer, please refer to their return and refund policies.
By making a purchase from Loco Cases, you acknowledge that you have read, understood, and agreed to our Return and Refund Policy. We appreciate your support and strive to provide you with the best possible shopping experience.
Contact Information:
Loco Cases
Email: support@lococases.com